Support
Everything in VOQ happens in one conversation. If something isn't working, it's usually one of these.
Getting started
Talk to it like a person
"107.6 this morning." "Did day A — squats 3x8 at 60." "Only 20 minutes today." The coach parses it, logs it, and closes the day's tasks. There are no forms to fill in — that's deliberate.
Nothing outside the chat writes data
Toggles and cards elsewhere in the app show state; they never change it. If you want something recorded or changed, say so in the Coach tab.
Common questions
Why won't a gate pass?
Gates marked as requiring human sign-off are never passed automatically, no matter what the data says. That's the point of them — a physiotherapist makes that call, not an app.
Why did my streak survive a missed day?
A single zero-logging day is protected if the previous six days were clean. A second miss inside seven days breaks the chain. The streak counts logging, never outcomes.
My symptom average looks wrong
Symptom averages exclude days you marked as medicated, and the week is flagged instead. An average across painkiller days would tell you nothing useful.
Your data
You can request a full export or complete deletion of everything VOQ holds about you at any time. See the privacy policy for what's stored and how long.
Still stuck
Email support@voq.ai. Include what you typed and what the coach replied — that's almost always enough to find it.